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The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was caspero casino login marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
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- The player from Germany had requested a withdrawal prior to submitting their complaint.
- The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
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That particular problem is a result of the moment when you’ve lately registered at the casino site and you are in the course of getting your account verified. Any additional hold-ups may be down to your casino site operator, payment gateway, or an intermediary. This is because today’s online payment platforms have capacity for split-second money transactions.
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However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. He noted that no account verification had been requested despite using a welcome bonus. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process.
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The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed.
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